Whatsapp AI CHATBOT
What is a WhatsApp chatbot? A WhatsApp chatbot for businesses is like a virtual assistant that lives on WhatsApp. It helps companies interact with numerous customers simultaneously in real-time, answering questions, processing orders, or even sending updates, all within everyone's favorite messaging app!
WhatsApp chatbot is an automated software powered by rules or artificial intelligence (AI) and runs on the WhatsApp platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. It's a set of automated replies that simulates a human conversation on WhatsApp.
Whatsapp Business ecommerce integration and automated messages. ... The WhatsApp Business API helps you reach your customers on a platform they frequently use. You can gather instant feedback through their replies and leverage the data you receive to understand your customers and serve them better
Advantages of Using Whatsapp Chatbot
They Are Highly Accessible
WhatsApp is the most popular messaging application, so it is most likely that your customers already have the platform on their smartphones. It, therefore, enables customers to receive assistance on their preferred platform that they use daily. Being a popular messaging medium means many customers already know how to use it and are familiar with its layout and functioning.
It, therefore, makes communication easy and without the need for training and complicated setups. WhatsApp availability on most people's phones means customers do not need to download a different application to use WhatsApp bots, which are also available and highly accessible for use by small, home-run businesses and large enterprises.
It's Available 24/7
You don't have to worry about providing customer service outside of your normal business hours, as chatbots can do it all for you automatically.
Kannan and Bernoff, in a Harvard Business Review article, agree, ""Bots are available 24 hours a day, 7 days a week, and often answer customers' questions more quickly than human agents can.""
They can handle frequently asked queries intelligently, so businesses don't have to ensure customer service is available. This saves on the cash used to hire and train staff on customer service. The availability of round-the-clock customer service translates to higher client satisfaction rates.
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